MEET THE COUNCIL

Don Francis has dedicated over 35 years to the flooring industry.

Starting his career as an apprentice carpet fitter in the early 1980s, Don has built a reputation for technical excellence and a deep understanding of every aspect of floor installation, from residential carpets to complex commercial projects.

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As Managing Director of the Flooring Guild, Don brings hands-on experience and a passion for raising industry standards. His leadership ensures that the Guild remains a trusted voice for skilled flooring professionals across the UK.

Tess Brown keeps the Flooring Guild running smoothly behind the scenes.

With over 15 years’ experience in administrative and membership support, Tess is the key point of contact for members and industry partners.

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Whether managing communications, coordinating events, or handling day-to-day operations, Tess brings organisation, efficiency, and a friendly face to the Guild office.

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Lisa Rose is the first point of contact for new members joining the Flooring Guild.

She guides applicants through the enrolment process, ensuring they meet the Guild's professional standards.

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With a background in customer service and membership organisations, Lisa is passionate about helping flooring professionals access the benefits of Guild membership and grow their careers.

Kevin Nye leads the Guild’s training and professional development programmes.

With more than 15 years of hands-on flooring experience, Kevin has worked across residential, commercial, and specialist sectors.

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As Chief Training Manager, he designs and oversees the Guild’s training courses, workshops, and assessments — helping to raise skill levels and support the next generation of flooring professionals.

Alex Young is the first port of call for all member enquiries and customer support needs at the Flooring Guild.

With a strong background in client services and problem-solving, Alex ensures that every question, concern, or request is handled promptly and professionally.

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Whether you're a long-standing Guild member or a newcomer, Alex is dedicated to delivering friendly, knowledgeable support that keeps our community connected and informed.

Andrew Cole brings expert eyes and decades of hands-on experience to his role as the Guild’s Flooring Inspector.

Having worked extensively in both domestic and commercial sectors, Andrew carries out inspections, assessments, and quality checks for Guild members and clients.

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His meticulous attention to detail helps maintain the high standards that Guild membership represents — ensuring that excellence is not just expected, but delivered.